55 Club - Privacy Policy

Information We Collect

Personal Information You Provide

When you register for or use 55 Club at 55clubapp.com.co, we collect information you provide directly, including your full name, email address, mobile number, date of birth, and government-issued identification details required for identity verification under applicable KYC guidelines. Payment details, such as UPI IDs linked to PhonePe, Google Pay, or BHIM, as well as bank account or card information used for deposits and withdrawals, are also collected to facilitate transactions. You are responsible for ensuring all information provided is accurate and current.

Automatically Collected Data

When you access the 55 Club platform, we automatically collect technical data including your IP address, device model, operating system version, browser type, session timestamps, pages visited, and referring URLs. This data is gathered through cookies, server log files, and similar tracking technologies. You may configure your browser to reject cookies; however, doing so may limit your access to certain platform features. We retain automatically collected data for a period of up to 24 months for security analysis and service improvement purposes.

Transaction and Communications Data

We maintain detailed records of all account activity, including gameplay history, deposit and withdrawal transactions, bonus redemptions, and account preference changes. If you contact our support team via email or live chat, we retain those communications, including message content, timestamps, and resolution notes, as part of your account record. This data is held for a minimum of five years to satisfy regulatory recordkeeping obligations and to assist in dispute resolution.

How We Use Your Information

Account Management and Payment Processing

Your personal and payment data is used to create and maintain your 55 Club account, verify your identity before processing withdrawals, and execute fund transfers through supported payment methods including UPI (PhonePe, GPay, BHIM), net banking, and debit or credit cards. Identity verification typically involves cross-checking the name on your account against the name registered to your payment instrument. Accounts where verification cannot be completed may have withdrawal functionality suspended pending successful KYC review.

Security, Fraud Prevention, and Legal Compliance

We analyse usage patterns, device fingerprints, and transaction histories to detect and prevent fraudulent activity, unauthorised account access, bonus abuse, and money laundering. Where suspicious activity is identified, we may suspend account access pending investigation and report relevant information to law enforcement or financial intelligence authorities as required under Indian law. We retain transaction records and identity documents to comply with Anti-Money Laundering (AML) regulations and any directions issued by applicable regulatory bodies. Data may be disclosed to government authorities without prior notice where legally mandated.

Service Improvement and Marketing

Aggregated and anonymised usage data is used to identify platform issues, optimise performance, and develop new features for 55 Club users. With your express consent obtained at registration, we may send promotional offers, bonus alerts, and platform updates via SMS or email. You may withdraw marketing consent at any time by clicking the unsubscribe link in any promotional message or by submitting a written request to our support team. Withdrawal of marketing consent does not affect transactional or security-related communications required for account operation.

Your Rights

Access, Correction, and Deletion

You have the right to request a copy of the personal information we hold about you, to ask us to correct inaccurate data, and, subject to legal retention requirements, to request deletion of your account and associated personal data. Requests for deletion will be assessed against our regulatory obligations; data that must be retained under AML or financial recordkeeping rules cannot be deleted until the applicable retention period expires. To submit an access, correction, or deletion request, contact us at the address listed below with your registered email and a description of your request.

Data Portability and Objection

Where technically feasible, you may request that your personal data be provided in a structured, machine-readable format. You have the right to object to processing carried out on the basis of our legitimate interests, including profiling for fraud detection, where you believe your individual circumstances outweigh those interests. We will respond to all rights requests within 30 days. If your request is refused, we will provide written reasons and information about how to escalate the matter to the relevant data protection authority.

Contact Us

For privacy-related queries, rights requests, or concerns about how 55 Club handles your personal data, please contact our privacy team at [email protected]. We aim to acknowledge all enquiries within 48 hours and provide a full response within 30 calendar days.