Contact 55 Club

Reach us

Have a question or need help with your 55 Club account? Getting in touch is quick and straightforward, no phone queues, no hold music. Choose the channel that works best for you:

• Email: [email protected], describe your issue clearly and attach screenshots where helpful. During live-agent hours, most emails receive a reply within 2 to 4 hours.
• In-app chat: Open the 55 Club app, tap the chat icon at the bottom of the screen, and start typing. The automated assistant responds instantly around the clock; a live agent takes over for complex queries during support hours.

For payment queries involving PhonePe, GPay, or BHIM UPI, include your transaction reference ID so our team can trace and resolve the issue faster.

Office hours

55 Club keeps support running across two tiers so you are never left without help:

• Automated in-app chat: Available 24 hours a day, 7 days a week, no downtime. It handles instant answers for common queries such as balance checks, game rules, deposit confirmations, and how to link PhonePe or GPay to your account.
• Live human agents: Monday to Sunday, 9:00 AM to 9:00 PM IST. Live agents handle complex cases: failed UPI transfers, disputed withdrawals, KYC verification, and account access issues.

Emails sent outside the 9:00 AM to 9:00 PM window are queued automatically and answered by our team within the first 2 hours of the next operating window.

Online-only support

55 Club is a fully online platform built for players across India, there is no physical office, walk-in centre, branch network, or postal address of any kind. Every support interaction happens digitally, through email or the in-app chat. This approach means faster resolutions without the need to travel, wait in queues, or fill in paper forms. You receive exactly the same quality of service. Simply open the 55 Club app or send an email and our team will handle your query end to end.